When patients are sitting in your waiting room they are thinkingabout your practice and their health. How can you best use the waiting time to get across your practice messages and some general health education?

The patient infoPoint system is the answer

The infoScreen tells your patients about your practice, your special clinics,NHS campaigns, seasonal health information and entertains them with a continually updated programme of health quizzes, local and international news, local weather, sports and entertainment stories. Research shows that 90% of the patients watch the screen and perceived waiting time reduces by 50%.

The infoTouch is a touch screen unit that is easy to use. It contains information about your practice as well as other NHS and health related information. Patients can complete NHS surveys, find their nearest blood donor centre, sign up as an organ donor, apply for the European Health Insurance Card (EHIC) card, get general health information and much more. They can also register to access the infoTouch from home. In typical practices that use infoPoint systems there is a three-fold increase in the number of completed NHS surveys. Blood and organ donor organisations and EHIC card centres report increased sign up.

myinfopoint.co.uk is the ‘from home’ version of the infoTouch. When patients login from home they see the same infoTouch as they do in your surgery. They get instant access to your practice information, opening times and special clinics as well as all general health and NHS information. They can even book blood donations or EHIC cards from home. myinfopoint.co.uk also includes a link to NHS Direct.

The patient infoPoint system will significantly enhance the relationship between your practice and your patients.

Why your practice will benefit

The general content on the system is informative, entertaining and constantly updated, thus making the waiting time more enjoyable. In tests, perceived waiting time reduced by 50% and patients remembered 70% of what they had seen.

Your patients instantly see on the infoScreen the information about your practice that you want them to see such as opening hours, telephone numbers and special clinics or seasonal treatments. Additionally they will see general and seasonal health information and NHS messages. They are able to get more detail from the infoTouch and can also see the same information – and more – from the comfort of their own home or office.

The information content on the infoScreen is customized for your practice and can be updated within minutes. The infoTouch and myinfopoint.co.uk can also be updated quickly.

Both the infoTouch and myinfopoint.co.uk allow your patients to fill in surveys about their experience with your practice, including the required NHS Practice Survey. In tests, practices with just an infoScreen and an infoTouch experienced a threefold increase in completed questionnaires when patients could complete them using the infoTouch. This figure will increase further with access by patients to the surveys from home using myinfopoint.co.uk.

myinfopoint.co.uk can be linked to your existing website or, if you do not yet have a website, can do away with the need create a website. Why not let myinfopoint.co.uk – which we keep constantly up dated with your information – save you the expense and bother of keeping your own website constantly up to date?

90% of patients watch the screen, thus doing away with the need for magazines and other materials that can make your waiting room look untidy. Because you have you patients’ attention, you can plan the use of the infoScreen and infoTouch to remove the need to display posters and leaflets that carry the same information.

Some treatments need to be planned, such as holiday inoculations. You want to ensure that your patients consider these well in advance and make timely – not last minute – bookings. The patient infoPoint system can help them and you achieve this. You can display reminders on all parts of the system and you can email your patients to remind them to look at it. In the waiting room via the infoTouch, and at home or in the office via myinfopoint.co.uk, your patients have the chance to browse and consider the information with their partner, family or colleagues.

Some messages can be instant. You may want to remind your more elderly patients about flu jabs while they are waiting. You can do this via the infoScreen and the infoTouch right there in the waiting room.

Your patient call system can be incorporated into the screen if required.

"We find the infopoint a valuable asset as it keeps our patients informed on what we have to offer as well as the news and things of interest showing on the screen has helped nervous patients and children to keep occupied while waiting to go in to the surgery for treatment.

Thank you very much for a fantastic aid to the surgery."

Sue / Broadfield DC